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CVR is seeking a HCV Rent Increase coordinator to process owner/landlord requests for rent increases and changes in utility responsibilities in accordance with policy and procedures. The core functions require determination of owner eligibility for rent increases, research, collection, and documentation of rental practices in the private market to ensure compliance with HUD’s Rent Reasonableness federal regulations with a focus on accuracy and time sensitivity. The Rent Increase Coordinator shall execute contracts and leases, process rent increases, counsel owners with regards to program regulations, and provide an overview of the program to prospective owners. This position requires time management skills, attention to detail, and excellent communication. A bachelor’s degree in a related field, at least three (3) years of experience in an accounting or bookkeeping role, or a combination of both is required.
Duties
Receive and document all incoming rent increase, decrease, and utility responsibility change requests from HCV owners/landlords
Compile data entry into appropriate proprietary software in accordance with rent increase procedures
Process files monthly within the required timelines specified in departmental protocols, objectives, and goals
Determine owner eligibility for rent increases in accordance with policy
Conduct market analysis to determine if requested rent is reasonable in accordance with HCV program regulatory requirements and guidance
Communicate with property owners and HCV participants as needed about requested increases
Respond to Salesforce cases related to rent increases
Submit reports as requested regarding job functions including, but not limited to; requests received, approved, modified, and denied
Respond to all rent increase requests by processing the request and issuing a determination within a timely manner in accordance with established policy and procedures. CHA and CVR requirements
Ensure the uploading of all necessary documentation into electronic tenant files
Complete 50058 interim transactions to complete the rent increase process
Create new HAP Contracts as required and ensure proper document execution
Ensure completeness of Core Documents in tenant file prior to processing of rent increase
Respond to all communication in a timely manner
Document call notes and/or case comments into internal systems (i.e., Yardi, Salesforce) for all calls
Communicate effectively both written and orally
Analyze and maintain monthly reports
Handle special projects as needed
Applicable Skills and Abilities
Knowledge of the federal Housing Choice Voucher Program
Able to work under critical time deadlines, re-evaluate priorities as necessary, and interact well with all levels of personnel
Must possess superior organizational, time management, and strong interpersonal skills
Ability to perform basic arithmetic calculations
Computer knowledge and proficiency with Word processing, spreadsheet and data-based programs (Microsoft Word, Excel)
Ability to study information and HUD regulations so to determine, define, and comprehend its elements
Responsible for maintaining all required records and preparation of all required reports
Attend seminars and training as required
Ability to safeguard confidential and sensitive information
Exercise sound and ethical judgment when acting on behalf of the organization
Demonstrate adaptability, which includes adjusting critical thinking to address multiple demands and competing priorities in a changing environment and modifies one’s preferred way of doing things based on new acquired information
Ability to determine a solution and what method to follow based upon the transaction that needs to be completed
Education and Qualifications
Bachelor’s degree or related field in Business Administration preferred
3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, or similar non-profit programs working with low-income families required
Must possess 3-5 years of client service experience
Previous experience as a supervisor or leadership role desired
A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities is preferred
Experience working in a high-volume call and production environment with high-performance guidelines and stringent deadlines preferred
Knowledge of public sector housing authority programs and systems preferred
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