The Dispatcher provides support on internal communications, provides customer service to patrons to help resolve inquiries, complaints, etc. in a positive manner, and provides
Principal Job Duties:
Analyze calls taken by outsourced call center team for information accuracy and level of customer service provided.
Responsible for maintaining an accurate and up-to-date record of completed paybox repairs. This includes data entry for completed repairs.
Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc. via email communications.
Communicate with customers on an as needed basis.
Communicate with co-workers and management to remain up to date on any information regarding the system that may need to be relayed to callers (system issues, system updates, etc.).
Communicate interdepartmentally regarding discovered system issues needing repair or further investigation on how the issue affects the meter system.
Other related duties as assigned.
Requirements:
Education:
High school diploma or GED required.
Experience:
3+ years call center or customer service experience
Skills:
Ability to communicate professionally and effectively.
Excellent phone, organizational and interpersonal skills.
Strong Microsoft Office and computer skills.
Ability to speak, read, and comprehend the English language; Bi-lingual abilities are a plus.
Must be open to feedback, differing opinions and other points of view.
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